Shipping & Returns
The right of withdrawal
You have the right to cancel the order within a period of 14 days without giving reasons
cancel the agreement. During this period you can do whatever you want with the product
what is reasonably necessary to assess the product. It is allowed to use the product
as you would in a physical store. You can also remove the product from the
packaging, unless the packaging contains a seal. Have you done more than
was necessary to try the product, we may charge you for this
The withdrawal period expires 14 days after the day on which you, or a person designated by you
third party other than the carrier has taken possession of the product. If you order in one
has ordered several goods with different delivery times, the
withdrawal period 14 days after the day on which you have the last product or part
received. When you are with us a regular supply of products
agreed, the withdrawal period expires 14 days after the day on which you or a by
you designated third party acquires physical possession of the first product.
To make use of your right of withdrawal, you can return the product within 14 days at the latest
return it to us, including a notice, such as a completed model form, that you
invokes your right of withdrawal. This can be sent to:
Attn. Returns Department
We request that you return the product in the original packaging as much as possible.
In the event of a withdrawal, you will receive all payments, including delivery costs for the
forwarding, as soon as possible and at the latest within 14 days after you have indicated
want to make use of the right of withdrawal and we have received your shipment in good order. We will pay you back with the same payment method you used to pay, unless you agree another method with us. You bear the costs for the return shipment yourself. We estimate that these costs will amount to a maximum of € 8.95.
Exclusion right of withdrawal
The right of withdrawal is excluded for:
- services whose performance has begun with the consumer's consent,
such as Subscription for trail and wildlife cameras, Engraving collars, Delivery
of activation codes for online memberships.
- products made to your specification, such as Engraved Collars,
subscription and online memberships.